ReachOut Wireless: You always have extremely long wait times to ta...
A ReachOut Wireless customer review by GetHuman user ~Linda Turner from November 23rd, 2017
Background on ~Linda Turner's case
GetHuman: ~Linda Turner - can you tell our other ReachOut Wireless customers when your case took place?
~Linda Turner: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda Turner a list of common ReachOut Wireless problems)
~Linda Turner: "Complaint" was why I was trying to call.
~Linda Turner's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda Turner: You always have extremely long wait times to talk to customer service for simple questions, such as getting the fax number or other questions.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Linda Turner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda Turner: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Linda Turner: For that I would say two out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Linda Turner: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda Turner taken from his ReachOut Wireless customer service problem that occurred on November 13th, 2017.