Restaurant.com: the music is terrible and the clicking maddenin...
A Restaurant.com customer review by GetHuman user ~marni mcdaniel from November 10th, 2017
Background on ~marni mcdaniel's case
GetHuman: ~marni mcdaniel - can you tell our other Restaurant.com customers when your case took place?
~marni mcdaniel: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~marni mcdaniel a list of common Restaurant.com problems)
~marni mcdaniel: "Overcharge/Strange charge" was why I was trying to call.
~marni mcdaniel's review of Restaurant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marni mcdaniel: the music is terrible and the clicking maddening as I move up the Q.I sure would like this to me improved. Also the last time I called I was on hold ** minites and had to quit as I had a guest come.
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~marni mcdaniel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marni mcdaniel: I'd give them a five out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~marni mcdaniel: For that I would say two out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~marni mcdaniel: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marni mcdaniel taken from his Restaurant.com customer service problem that occurred on November 8th, 2017.