Rheem Heating & Cooling: Difficulty in getting representative to transfe...
A Rheem Heating & Cooling customer review by GetHuman user GetHuman-187071 from November 18th, 2017
Background on GetHuman-187071's case
GetHuman: GetHuman-187071 - can you tell our other Rheem Heating & Cooling customers when your case took place?
GetHuman-187071: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-187071 a list of common Rheem Heating & Cooling problems)
GetHuman-187071: "Returns" was why I was trying to call.
GetHuman-187071's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-187071: Difficulty in getting representative to transfer me to a technical representative. Lady took a great deal of persuasion to finally get her to pass me on. She thought I wanted to work on systems without a license and blocked me from getting basic system information I would need to intelligently deal with hvac contractors. Once transferred to tech. my questions were basic and he was able to answer them.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
GetHuman-187071: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-187071: I'd give them a five out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
GetHuman-187071: For that I would say two out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
GetHuman-187071: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-187071 taken from his Rheem Heating & Cooling customer service problem that occurred on November 9th, 2017.