Rheem Heating & Cooling: The model number and serial number faded in the...
A Rheem Heating & Cooling customer review by GetHuman user ~Pat Hayes from November 11th, 2017
Background on ~Pat Hayes's case
GetHuman: ~Pat Hayes - can you tell our other Rheem Heating & Cooling customers when your case took place?
~Pat Hayes: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~Pat Hayes a list of common Rheem Heating & Cooling problems)
~Pat Hayes: "Warranty claim" was why I was trying to call.
~Pat Hayes's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pat Hayes: The model number and serial number faded in the sticker on the outside of the air conditioner. I called to find out how to obtain the model number and was told that they would not help me.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~Pat Hayes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pat Hayes: I'd give them a one out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~Pat Hayes: For that I would say one out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~Pat Hayes: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pat Hayes taken from his Rheem Heating & Cooling customer service problem that occurred on November 10th, 2017.