Right Source RX: I spent my career in the insurance industry. In...
A Right Source RX customer review by GetHuman user ~Had enough from November 13th, 2017
Background on ~Had enough's case
GetHuman: ~Had enough - can you tell our other Right Source RX customers when your case took place?
~Had enough: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~Had enough a list of common Right Source RX problems)
~Had enough: "Overcharge/Strange charge" was why I was trying to call.
~Had enough's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Had enough: I spent my career in the insurance industry. In my opinion Right Source Rx*Humana provides the poorest service of any company. I have dealt with them for two years and have never been given accurate information. If you ask the price of a medication they will quote you a price,and tell you the phone call is recorded to guarantee the price. None of that is true. If they quote you $*** after you place the order the medication may be billed at any amount and may be $*** or $***. They will not honor the price you were quoted, and they will not stand behind what their employees tell you. This is truly a buyer beware company that should be shut down.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~Had enough: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Had enough: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~Had enough: For that I would say three out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~Had enough: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Had enough taken from his Right Source RX customer service problem that occurred on November 8th, 2017.