Right Source RX: I was sent an asthma inhaler over * yrs ago and...
A Right Source RX customer review by GetHuman user ~femurphy from November 26th, 2017
Background on ~femurphy's case
GetHuman: ~femurphy - can you tell our other Right Source RX customers when your case took place?
~femurphy: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~femurphy a list of common Right Source RX problems)
~femurphy: "Complaint" was why I was trying to call.
~femurphy's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~femurphy: I was sent an asthma inhaler over * yrs ago and attempted to return it due to the fact that I don't need to use one and didn't request one. I told the rep that I wish to send it back and will not pay the $** copay because I don't need or use an inhaler. I was told that that I couldn't return it. Over the past * yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a Rightsourse rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed. Now, they say that I could have sent the inhaler back and that I was improperly instructed the other times, unfortunately I threw the inhaler away over a yr ago and no longer have it. Today ********* I received a call telling me that I must pay the bill because the only info in the computer was that I refused to pay the copay and nothing about not actually requesting or needing the medication itself. S
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~femurphy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~femurphy: I'd give them a four out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~femurphy: For that I would say three out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~femurphy: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~femurphy taken from his Right Source RX customer service problem that occurred on November 24th, 2017.