Rockauto: Se ponen y te hacen la promoci****n en espa...
A Rockauto customer review by GetHuman user ~Victor hernandez from November 27th, 2017
Background on ~Victor hernandez's case
GetHuman: ~Victor hernandez - can you tell our other Rockauto customers when your case took place?
~Victor hernandez: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Victor hernandez a list of common Rockauto problems)
~Victor hernandez: "Question About a Part" was why I was trying to call.
~Victor hernandez's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Victor hernandez: Se ponen y te hacen la promoci****n en espa****ol pero llamen para que veas
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Victor hernandez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Victor hernandez: I'd give them a five out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Victor hernandez: For that I would say three out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Victor hernandez: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Victor hernandez taken from his Rockauto customer service problem that occurred on November 18th, 2017.