Rockauto: When I called I spoke with someone who understo...
A Rockauto customer review by GetHuman user ~Happy in Callie from November 25th, 2017
Background on ~Happy in Callie's case
GetHuman: ~Happy in Callie - can you tell our other Rockauto customers when your case took place?
~Happy in Callie: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy in Callie a list of common Rockauto problems)
~Happy in Callie: "Account Access" was why I was trying to call.
~Happy in Callie's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy in Callie: When I called I spoke with someone who understood just what I was talking about and fixed the problem right away. Service seldom see now-a-days!! Will continue to use ROCKAUTO for ALL me parts. Hats off to you guys.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Happy in Callie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy in Callie: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Happy in Callie: For that I would say two out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Happy in Callie: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy in Callie taken from his Rockauto customer service problem that occurred on November 19th, 2017.