Rosetta Stone: I didn't even get a chance to chat with a rep...
A Rosetta Stone customer review by GetHuman user ~Rav Mikha'el from November 25th, 2017
Background on ~Rav Mikha'el's case
GetHuman: ~Rav Mikha'el - can you tell our other Rosetta Stone customers when your case took place?
~Rav Mikha'el: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~Rav Mikha'el a list of common Rosetta Stone problems)
~Rav Mikha'el: "Cancel order" was why I was trying to call.
~Rav Mikha'el's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rav Mikha'el: I didn't even get a chance to chat with a rep. Instead, fairly immediately it took me to an email screen, where i had to leave an email message and wait for a response. Definitely not real-time chat! Maybe they were closed for the New Year holiday?
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~Rav Mikha'el: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rav Mikha'el: I'd give them a one out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~Rav Mikha'el: For that I would say five out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~Rav Mikha'el: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rav Mikha'el taken from his Rosetta Stone customer service problem that occurred on November 22nd, 2017.