Rosetta Stone: Lo que pasa es que cuando se llama para comprar...
A Rosetta Stone customer review by GetHuman user ~Claudia veneros from November 15th, 2017
Background on ~Claudia veneros's case
GetHuman: ~Claudia veneros - can you tell our other Rosetta Stone customers when your case took place?
~Claudia veneros: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~Claudia veneros a list of common Rosetta Stone problems)
~Claudia veneros: "Technical support" was why I was trying to call.
~Claudia veneros's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claudia veneros: Lo que pasa es que cuando se llama para comprar contestan inmediatamente, y no es posible cuando se llama para arreglar algÃ*º*n problema nosotros que ya pagamos el curso esperamos como una hora y al final no hablamos.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~Claudia veneros: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claudia veneros: I'd give them a four out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~Claudia veneros: For that I would say three out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~Claudia veneros: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claudia veneros taken from his Rosetta Stone customer service problem that occurred on November 8th, 2017.