Ross Stores: I was there to return two clothes I bought two...
A Ross Stores customer review by GetHuman user ~CeilingFan from November 23rd, 2017
Background on ~CeilingFan's case
GetHuman: ~CeilingFan - can you tell our other Ross Stores customers when your case took place?
~CeilingFan: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Ross Stores, and if so, how?
GetHuman: And which of these common Ross Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~CeilingFan a list of common Ross Stores problems)
~CeilingFan: "Track order" was why I was trying to call.
~CeilingFan's review of Ross Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CeilingFan: I was there to return two clothes I bought two days ago, never wore. The short-hair lady refused to return the products, she said she thought I already wore the clothes. She was being mean to me and after I explained what happened again, she just ignored me and after an awkward silence, she put me aside and ask for the next customer. And somehow I felt she was discriminating me since I am an Asian. Anyway, her attitude annoyed me and that was the first time I think someone should be fired. btw, it's the store in Grove mall, wesley chapel, FL.
GetHuman: Let's quantify your experience contacting Ross Stores. On a scale of 1 to 5, how easy is it go get help on a Ross Stores problem?
~CeilingFan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CeilingFan: I'd give them a three out of five on communication.
GetHuman: And what about Ross Stores's ability to quickly and effectively address your problem?
~CeilingFan: For that I would say four out of five.
GetHuman: And finally- any advice for other Ross Stores customers?
~CeilingFan: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CeilingFan taken from his Ross Stores customer service problem that occurred on November 15th, 2017.