Ross Stores: called your Janaf store in Norfolk Virginiaat...
A Ross Stores customer review by GetHuman user GetHuman-161344 from November 19th, 2017
Background on GetHuman-161344's case
GetHuman: GetHuman-161344 - can you tell our other Ross Stores customers when your case took place?
GetHuman-161344: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Ross Stores, and if so, how?
GetHuman: And which of these common Ross Stores customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-161344 a list of common Ross Stores problems)
GetHuman-161344: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-161344's review of Ross Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-161344: called your Janaf store in Norfolk Virginiaat **:**pm I asked the person who answered the phone to check and see did they have my size in the particular coat.I was told that it was only two people working in the store and they said they were getting ready to close. Now I asked her what time do they close they said ** o'clock I called at **** ** minutes is time enough to do I am check I would think.he act as if I was being a pain put me on hold for ** minutes and never returned to the telephone. I called back after the super fight there's name and number went back and forth with her for * to * minutes before she would tell me a name finally I told her that I will call the corporate office.I am in to wow and delighting my customers when they come into my busines.I was definitely not wowand delighted when I came into yours.
GetHuman: Let's quantify your experience contacting Ross Stores. On a scale of 1 to 5, how easy is it go get help on a Ross Stores problem?
GetHuman-161344: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-161344: I'd give them a one out of five on communication.
GetHuman: And what about Ross Stores's ability to quickly and effectively address your problem?
GetHuman-161344: For that I would say four out of five.
GetHuman: And finally- any advice for other Ross Stores customers?
GetHuman-161344: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-161344 taken from his Ross Stores customer service problem that occurred on November 13th, 2017.