Rowenta irons are an over priced inferior quali...
A Rowenta customer review by GetHuman user ~Anna from November 11th, 2017
Background on ~Anna's case
GetHuman: ~Anna - can you tell our other Rowenta customers when your case took place?
~Anna: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Rowenta, and if so, how?
GetHuman: And which of these common Rowenta customer issues best describes the reason you wanted to talk to them?
(Shows ~Anna a list of common Rowenta problems)
~Anna: "Warranty claim" was why I was trying to call.
~Anna's review of Rowenta customer service
GetHuman: So how would you sum up your experience for GetHuman's Rowenta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anna: Rowenta irons are an over priced inferior quality product. I was told that my iron no longer has parts. It is * yrs old. For the price I paid I expected a better product and better service from Rowenta. The iron keeps going off and getting cold while I'm ironing. As in the usual "German" type consumer service (which is NO SERVICE)We also bought a Mercedes Benz and got rid of it fast because of the indifferent service and lack of caring on the part of the company.*Rowenta's service only reinforces my strong resolve to never again purchase another Rowenta product. The indifferent attitude of your telephone staff is unacceptable to me.
GetHuman: Let's quantify your experience contacting Rowenta. On a scale of 1 to 5, how easy is it go get help on a Rowenta problem?
~Anna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anna: I'd give them a one out of five on communication.
GetHuman: And what about Rowenta's ability to quickly and effectively address your problem?
~Anna: For that I would say one out of five.
GetHuman: And finally- any advice for other Rowenta customers?
~Anna: Call them early in the day or late. Don't forget any personal or account information you might need for Rowenta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anna taken from his Rowenta customer service problem that occurred on November 2nd, 2017.