Ryanair: The customer service email form only generates...
A Ryanair customer review by GetHuman user ~celia from November 19th, 2017
Background on ~celia's case
GetHuman: ~celia - can you tell our other Ryanair customers when your case took place?
~celia: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~celia a list of common Ryanair problems)
~celia: "Refund Flight" was why I was trying to call.
~celia's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~celia: The customer service email form only generates automatic responses directing you to web pages (which a customer typically already visited before writing). If the issue is not listed, there is no way to solve it. I wanted to add check-in bags but the option online was not functioning. That was not addressed anywhere. And I still have not been able to do it (my flight leaves in ** hours). Yesterday, I could not proceed with check in because I was registered as a "child" (not by me!) and wouldn't accept my birth date. Only solved with an international call. How many international toll calls will I have to make to get it right?!
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~celia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~celia: I'd give them a four out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~celia: For that I would say three out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~celia: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~celia taken from his Ryanair customer service problem that occurred on November 13th, 2017.