Sam's Club: A while back I tried to order a cake at a local...
A Sam's Club customer review by GetHuman user ~Rosemark TN from November 18th, 2017
Background on ~Rosemark TN's case
GetHuman: ~Rosemark TN - can you tell our other Sam's Club customers when your case took place?
~Rosemark TN: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Rosemark TN a list of common Sam's Club problems)
~Rosemark TN: "Account Access" was why I was trying to call.
~Rosemark TN's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rosemark TN: A while back I tried to order a cake at a local club bakery. I called on Monday for a Saturday pickup and was told they were not taking any more orders for the ENTIRE WEEK. I called another store, who assured me they could take my order with no problems, and that was a typical reponse from the other store and because of that, this store was sometimes overwhelmed with their overflow orders. Today I called again, asked to be transferred to the bakery and I think the person laid the phone down. I held for ** minute and they never transferred me or picked back up. I called the other store again and got a busy signal several times over @ ** minutes. When I got it to ring through, someone picked up the phone and did the same thing. I held for another ** minutes and no one ever took the call. My membership is up for renewal and I WILL BE GOING TO COSTCO FROM NOW ON!!! NEVER AGAIN will I give Sam's Club my business.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Rosemark TN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rosemark TN: I'd give them a four out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Rosemark TN: For that I would say one out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Rosemark TN: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rosemark TN taken from his Sam's Club customer service problem that occurred on November 8th, 2017.