Sam's Club: I was told on ********* that my credit refund w...
A Sam's Club customer review by GetHuman user ~Nick Dacloush from November 6th, 2017
Background on ~Nick Dacloush's case
GetHuman: ~Nick Dacloush - can you tell our other Sam's Club customers when your case took place?
~Nick Dacloush: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick Dacloush a list of common Sam's Club problems)
~Nick Dacloush: "Cancel order" was why I was trying to call.
~Nick Dacloush's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick Dacloush: I was told on ********* that my credit refund will be in my account in *-* business days. I spoke on the phone so far with * different people including * supervisors and one manager. Now it is Sept. *nd and still did not see my promissed refund. Sam's Club corporate office should investigate the people that represent Sam's Club interests that are offering a super dissapointing customer service. I will never do business with this company again, and will tell everybody I know about this disrespectful and horrible customer service.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Nick Dacloush: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick Dacloush: I'd give them a three out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Nick Dacloush: For that I would say four out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Nick Dacloush: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick Dacloush taken from his Sam's Club customer service problem that occurred on October 29th, 2017.