Sam's Club: Live in TX and trying to purchase TV for son's...
A Sam's Club customer review by GetHuman user ~Stephintexas from November 2nd, 2017
Background on ~Stephintexas's case
GetHuman: ~Stephintexas - can you tell our other Sam's Club customers when your case took place?
~Stephintexas: Sure. It was late at night, on October 25th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephintexas a list of common Sam's Club problems)
~Stephintexas: "Make a purchase" was why I was trying to call.
~Stephintexas's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephintexas: Live in TX and trying to purchase TV for son's Christmas gift and he lives in VA. My goal is to pay for it w*Sam's Advantage Member Credit by phone or online, so he can pick it up at his local Sam's. No can do, unless I want it shipped, which I don't. First call to Sam's Customer Hotline, spoke with Savina, who ended up conveniently disconnecting, or hanging up on me. Call back and been on hold for supervisor for nearly ** minutes now. Have strong feeling that they'll never come to the phone. About ready to pull my hair out. Suggestions?
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Stephintexas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephintexas: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Stephintexas: For that I would say four out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Stephintexas: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephintexas taken from his Sam's Club customer service problem that occurred on October 25th, 2017.