Santander USA: Customer Service was very kind and helpful. An...
A Santander USA customer review by GetHuman user ~jcsteadman from November 4th, 2017
Background on ~jcsteadman's case
GetHuman: ~jcsteadman - can you tell our other Santander USA customers when your case took place?
~jcsteadman: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Santander USA, and if so, how?
GetHuman: And which of these common Santander USA customer issues best describes the reason you wanted to talk to them?
(Shows ~jcsteadman a list of common Santander USA problems)
~jcsteadman: "Setup an account" was why I was trying to call.
~jcsteadman's review of Santander USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Santander USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcsteadman: Customer Service was very kind and helpful. Answered my questions with courtesy and was off the phone in less than * minutes. Very impressed!
GetHuman: Let's quantify your experience contacting Santander USA. On a scale of 1 to 5, how easy is it go get help on a Santander USA problem?
~jcsteadman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcsteadman: I'd give them a one out of five on communication.
GetHuman: And what about Santander USA's ability to quickly and effectively address your problem?
~jcsteadman: For that I would say one out of five.
GetHuman: And finally- any advice for other Santander USA customers?
~jcsteadman: Call them early in the day or late. Don't forget any personal or account information you might need for Santander USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcsteadman taken from his Santander USA customer service problem that occurred on October 30th, 2017.