ScoreSense: On hold ** minutes no one picked up phone I wan...
A ScoreSense customer review by GetHuman user ~john misina from November 19th, 2017
Background on ~john misina's case
GetHuman: ~john misina - can you tell our other ScoreSense customers when your case took place?
~john misina: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~john misina a list of common ScoreSense problems)
~john misina: "Fix credit score" was why I was trying to call.
~john misina's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john misina: On hold ** minutes no one picked up phone I want to cancel my membership now I thought this sight was free I got to the end after I received my score telling me I am going to get billed for this I want to cancel this membership ****- j. Misina
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~john misina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john misina: I'd give them a one out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~john misina: For that I would say one out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~john misina: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john misina taken from his ScoreSense customer service problem that occurred on November 15th, 2017.