Sears Credit Card: I have tried three months in a row to use the S...
A Sears Credit Card customer review by GetHuman user ~Hillman94611 from November 6th, 2017
Background on ~Hillman94611's case
GetHuman: ~Hillman94611 - can you tell our other Sears Credit Card customers when your case took place?
~Hillman94611: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Hillman94611 a list of common Sears Credit Card problems)
~Hillman94611: "Lower my interest rate" was why I was trying to call.
~Hillman94611's review of Sears Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hillman94611: I have tried three months in a row to use the Sears credit card online *ayment system. It always proved impossible so I had to go to a customer service rep and make my phone payument that way. The interest rate charged on Sears credit cards is usurious, and there should be a law against rates that high. One time I got a customer service rep whose attitude was that he just didn't care. I have had the service charge waived twice by customer service reps when paying through them, but this was because their system wasn't working and they knew it. This morning, when I tried to pay my account in full over the phone, the rep couldn*t even tell me what the final balance would be -- some intertest she could not calculate would be left over and listed on my next statement. let me tell you, that statement will be my last because I will never again do business with a Sears credit card. I'll walk into the store -- if I ever go in again -- and write a check, right then and there.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~Hillman94611: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hillman94611: I'd give them a five out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~Hillman94611: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~Hillman94611: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hillman94611 taken from his Sears Credit Card customer service problem that occurred on November 3rd, 2017.