Sears Delivery: Bought treadmill to be delivered Saturday, Nove...
A Sears Delivery customer review by GetHuman user ~Former Sears Customer from November 19th, 2017
Background on ~Former Sears Customer's case
GetHuman: ~Former Sears Customer - can you tell our other Sears Delivery customers when your case took place?
~Former Sears Customer: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Former Sears Customer a list of common Sears Delivery problems)
~Former Sears Customer: "Make a purchase" was why I was trying to call.
~Former Sears Customer's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Former Sears Customer: Bought treadmill to be delivered Saturday, November *.*Saturday: Showed up with wrong equipment. Promised Sunday AM delivery. *Sunday: Didn't show up. Guaranteed *-*AM Monday. *Monday. Rescheduled for ** - **. Still waiting...*Every day it's a new promise. Every day it's a new excuse. And, they each tell me the last person didn't have the authority to make the promise.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Former Sears Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Former Sears Customer: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Former Sears Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Former Sears Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Former Sears Customer taken from his Sears Delivery customer service problem that occurred on November 11th, 2017.