Sears Delivery: Called at *:** ********* Lady could not be unde...
A Sears Delivery customer review by GetHuman user ~Douglas Koppmann from November 14th, 2017
Background on ~Douglas Koppmann's case
GetHuman: ~Douglas Koppmann - can you tell our other Sears Delivery customers when your case took place?
~Douglas Koppmann: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Douglas Koppmann a list of common Sears Delivery problems)
~Douglas Koppmann: "Change Delivery" was why I was trying to call.
~Douglas Koppmann's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Douglas Koppmann: Called at *:** ********* Lady could not be understood, was breathing into the microphone, she was non responsive to any simple question asked. Just left me lissening to a quit phone. I asked her to please repeat the questions. quit ** sec then we were disconnected. Second service person was better and set up our service, her quality would be a * out of **. *** *** **** if you need verifiction of this message. ask for Douglas Koppmann
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Douglas Koppmann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Douglas Koppmann: I'd give them a five out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Douglas Koppmann: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Douglas Koppmann: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Douglas Koppmann taken from his Sears Delivery customer service problem that occurred on November 9th, 2017.