Sears Delivery: Didn't deliver on scheduled date. Rescheduled...
A Sears Delivery customer review by GetHuman user ~Angry customer from November 14th, 2017
Background on ~Angry customer's case
GetHuman: ~Angry customer - can you tell our other Sears Delivery customers when your case took place?
~Angry customer: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry customer a list of common Sears Delivery problems)
~Angry customer: "Update Account Info" was why I was trying to call.
~Angry customer's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry customer: Didn't deliver on scheduled date. Rescheduled. Talked to * people. Told me I didn't purchase installation. Tried to send me to online purchases. Tried to tell me my delivery was not scheduled. Still waiting for delivery...
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Angry customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry customer: I'd give them a two out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Angry customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry customer taken from his Sears Delivery customer service problem that occurred on November 9th, 2017.