Sears Delivery: in the process of delivering my new refrigerato...
A Sears Delivery customer review by GetHuman user ~Not shopping @ sears again from November 25th, 2017
Background on ~Not shopping @ sears again's case
GetHuman: ~Not shopping @ sears again - can you tell our other Sears Delivery customers when your case took place?
~Not shopping @ sears again: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Not shopping @ sears again a list of common Sears Delivery problems)
~Not shopping @ sears again: "Complaint" was why I was trying to call.
~Not shopping @ sears again's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not shopping @ sears again: in the process of delivering my new refrigerator my existing fridgerator was damaged in excess of $*** this refrigerator was supposed to be sold in order to pay for the more expensive larger refrigerator. Sears is not willing to pay for the damages. They attempted to lowball me by only offering a few hundred dollars which is much less than what it is going to cost me to fix my refrigerator
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Not shopping @ sears again: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not shopping @ sears again: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Not shopping @ sears again: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Not shopping @ sears again: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not shopping @ sears again taken from his Sears Delivery customer service problem that occurred on November 22nd, 2017.