Complaint for Sears.com
A Sears.com customer review by GetHuman user GetHuman13016 from December 3rd, 2017
Background on GetHuman13016's case
GetHuman: GetHuman13016 - can you tell our other Sears.com customers when your case took place?
GetHuman13016: Yes I can. It was late at night, on November 28th.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman13016 a list of common Sears.com problems)
GetHuman13016: "Make a purchase" was why I was trying to call.
GetHuman13016's review of Sears.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman13016: Complaint for Sears.com
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman13016: I want someone from the corporate office to call me at ***-***-*****ASAP.*Look up my records over the years first,*Suzanne Donald Bosjolie **** backwoods rd*Colton ny**We are on our *rd of *th dehumidifier that has gone up prematurely *I wish to speak with someone of authority. I've been on the phone for an hr speaking w people from Philippines who can't speak english. I am frustrated and angry at your customer service. it is deplorable *Will cause the company to go down in history . It's inevitable .**Sent from my iPhone
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
GetHuman13016: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman13016: I'd give them a four out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
GetHuman13016: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears.com customers?
GetHuman13016: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman13016 taken from his Sears.com customer service problem that occurred on November 28th, 2017.