Sears: prior post about the over seas lack of effectiv...
A Sears customer review by GetHuman user ~Viper from November 27th, 2017
Background on ~Viper's case
GetHuman: ~Viper - can you tell our other Sears customers when your case took place?
~Viper: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Viper a list of common Sears problems)
~Viper: "Device Support" was why I was trying to call.
~Viper's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Viper: prior post about the over seas lack of effectiveness when trying for service. So I tried to call Sears corporate, customer relations. The number that I got off the internet lands you with the corporate operator, or at least that is what they said. I asked for customer relations and was immediately put back on the over seas line. I called back and told them I wanted to speak to customer relations in Chicago and was immediately put back on the overseas line. Tried to call back a third and fourth time and the number did not answer (I think they blocked my number ) so I used another phone and it answered and I told the lady that I was wanting to speak to someone local she said, "LOOK! If you have a complaint you go overseas, GET IT?" then she hung up on me. I was never loud or rude in any way. So if this is the kind of help that is present at Corporate it pretty much tells you what the Corporate culture is. I am thankful I sold my Sears stock years years ago as I fear the long term progno
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Viper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Viper: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Viper: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Viper: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Viper taken from his Sears customer service problem that occurred on November 21st, 2017.