Shark Vacuum: Had my Shark Liftaway * years. Replaced a new h...
A Shark Vacuum customer review by GetHuman user ~Shark Mom from November 21st, 2017
Background on ~Shark Mom's case
GetHuman: ~Shark Mom - can you tell our other Shark Vacuum customers when your case took place?
~Shark Mom: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Shark Mom a list of common Shark Vacuum problems)
~Shark Mom: "Change order" was why I was trying to call.
~Shark Mom's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shark Mom: Had my Shark Liftaway * years. Replaced a new hose due to tearing. Great product for me. Recommend it ***%. Make sure you maintenance your product once a month for better quality use.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Shark Mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shark Mom: I'd give them a five out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Shark Mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Shark Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shark Mom taken from his Shark Vacuum customer service problem that occurred on November 18th, 2017.