Shark Vacuum: In **** purchased Shark Navigator Model NV...
A Shark Vacuum customer review by GetHuman user ~wv16950 from November 17th, 2017
Background on ~wv16950's case
GetHuman: ~wv16950 - can you tell our other Shark Vacuum customers when your case took place?
~wv16950: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~wv16950 a list of common Shark Vacuum problems)
~wv16950: "Change order" was why I was trying to call.
~wv16950's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wv16950: In **** purchased Shark Navigator Model NV*****. In none of the paperwork attached was it advised not to take the vacuum apart, other than to clean out filters. * days ago the vacuum started to make a sucking noise, such as a vacuum leak on a car. Took vacuum apart and clean out filters, etc. Put back together still making same sucking noise. Called *-***-***-**** today and explained all to rep there. Was advised that since we took vacuum apart it had voided warranty. Will never purchase one of this companies products again.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~wv16950: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wv16950: I'd give them a five out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~wv16950: For that I would say four out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~wv16950: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wv16950 taken from his Shark Vacuum customer service problem that occurred on November 8th, 2017.