Shutterfly: I started calling since **:**am, Pacific time...
A Shutterfly customer review by GetHuman user ~Gladys Weffeli from November 28th, 2017
Background on ~Gladys Weffeli's case
GetHuman: ~Gladys Weffeli - can you tell our other Shutterfly customers when your case took place?
~Gladys Weffeli: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~Gladys Weffeli a list of common Shutterfly problems)
~Gladys Weffeli: "Track an Order" was why I was trying to call.
~Gladys Weffeli's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gladys Weffeli: I started calling since **:**am, Pacific time, the *st representative answered but was extremely rude, the *nd one hung up on me!!! Finally the last representative was the very BEST!!! Alec was his name, extremely patient & the Best of the Best!!!
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~Gladys Weffeli: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gladys Weffeli: I'd give them a three out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~Gladys Weffeli: For that I would say two out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~Gladys Weffeli: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gladys Weffeli taken from his Shutterfly customer service problem that occurred on November 24th, 2017.