Simple Mobile: Don't take this service, It is a false advertis...
A Simple Mobile customer review by GetHuman user ~Sayed q from November 15th, 2017
Background on ~Sayed q's case
GetHuman: ~Sayed q - can you tell our other Simple Mobile customers when your case took place?
~Sayed q: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Sayed q a list of common Simple Mobile problems)
~Sayed q: "Cancel service" was why I was trying to call.
~Sayed q's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sayed q: Don't take this service, It is a false advertisement, they say unlimited talk, text, data, I used this phone for only ** days and they disconnected my service, they are informing me they sent * messages for warning, its not true, I had no clue what was happening, they said I have not logged off from Utube, and that got my service suspended for the whole month, they use false advertisement. *Be careful before you switch or you will regret like me with suspended service for no fault of yours. *With the same pace I used another phone service that allowed me **MB and I never exceeded over **MD so it is impossible for me to over use unlimited web.*With the same pace I had another phone service that allowed me **MB and I never exceeded ** MB in almost * years, so how can I believe that I exceeded over unlimited data.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Sayed q: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sayed q: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Sayed q: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Sayed q: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sayed q taken from his Simple Mobile customer service problem that occurred on November 9th, 2017.