Simple Mobile: I newly activated a service via phone call and...
A Simple Mobile customer review by GetHuman user ~getlobyster from November 17th, 2017
Background on ~getlobyster's case
GetHuman: ~getlobyster - can you tell our other Simple Mobile customers when your case took place?
~getlobyster: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~getlobyster a list of common Simple Mobile problems)
~getlobyster: "Cancel Service" was why I was trying to call.
~getlobyster's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~getlobyster: I newly activated a service via phone call and the representative did not ask whether I wanted to transfer the existing phone number I used before setting up the service. Then I had to make another phone call and was first asked to purchase another SIM card and pay additional fees which I angrily declined. Then the rep said he was able to transfer the number and asked me to wait for * to ** hours. After waiting forever without a phone to use, I still could not make calls. Made another series of calls to simple mobile via my roommate's phone and I was told a replacement SIM card will be mailed to my address. That is, I HAD TO WAIT * TO * DAYS TO MAKE A PHONE CALL!!! This I found ridiculous as I could neither pick the SIM up at their stores to hasten the process nor did they offer to provide me a backup SIM to use for those few but long days. To make matters worse, they still expected me to pay for those days I did not have the service.**This was a nightmare and brought me to tears.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~getlobyster: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~getlobyster: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~getlobyster: For that I would say two out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~getlobyster: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~getlobyster taken from his Simple Mobile customer service problem that occurred on November 13th, 2017.