I ordered services with Simple Mobile because t...
A Simple Mobile customer review by GetHuman user ~jmadden from November 15th, 2017
Background on ~jmadden's case
GetHuman: ~jmadden - can you tell our other Simple Mobile customers when your case took place?
~jmadden: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~jmadden a list of common Simple Mobile problems)
~jmadden: "Change plan" was why I was trying to call.
~jmadden's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jmadden: I ordered services with Simple Mobile because they said that their SIM card would be compatible with my specific Blackberry device- it was not compatible- I worked with the tech support on it for a day then cancelled it. I had activated the card on ******** intending to have it work in my phone, then I cancelled services ******** because I worked on getting it to work for a whole day. They will not refund my money because they have a ** hour cancellation policy. I have spoken to several managers and let them know that I was mislead, and they all told me that I didn't cancel within the ** hour period. I was working with their techs for a day to resolve it, and they had told me that it was going to work, that I should give it a day, and now I realized that the whole things was a SCAM to keep my Money.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~jmadden: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jmadden: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~jmadden: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~jmadden: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jmadden taken from his Simple Mobile customer service problem that occurred on November 11th, 2017.