Simple Mobile: **** Poor service, a guy named "Sherman" with a...
A Simple Mobile customer review by GetHuman user ~Pretty unsatisfied from November 17th, 2017
Background on ~Pretty unsatisfied's case
GetHuman: ~Pretty unsatisfied - can you tell our other Simple Mobile customers when your case took place?
~Pretty unsatisfied: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Pretty unsatisfied a list of common Simple Mobile problems)
~Pretty unsatisfied: "Overcharge/Strange charge" was why I was trying to call.
~Pretty unsatisfied's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pretty unsatisfied: **** Poor service, a guy named "Sherman" with an Indian accent was totally useless, unable to take my payment, and unable to process any information, unable to help me find a location near me.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Pretty unsatisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pretty unsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Pretty unsatisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Pretty unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pretty unsatisfied taken from his Simple Mobile customer service problem that occurred on November 14th, 2017.