Spiegel: WHY IS IT SO EASY TO ORDER FROM YOU BUT IF IT N...
A Spiegel customer review by GetHuman user ~MARILYN ELLIS from November 19th, 2017
Background on ~MARILYN ELLIS's case
GetHuman: ~MARILYN ELLIS - can you tell our other Spiegel customers when your case took place?
~MARILYN ELLIS: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~MARILYN ELLIS a list of common Spiegel problems)
~MARILYN ELLIS: "Returns" was why I was trying to call.
~MARILYN ELLIS's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MARILYN ELLIS: WHY IS IT SO EASY TO ORDER FROM YOU BUT IF IT NEEDS TO BE RETURNED, CAN'T GET A PHONE NUMBER THAT WORKS OR SOMEONE TO TALK TO. TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~MARILYN ELLIS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MARILYN ELLIS: I'd give them a four out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~MARILYN ELLIS: For that I would say three out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~MARILYN ELLIS: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MARILYN ELLIS taken from his Spiegel customer service problem that occurred on November 15th, 2017.