Spirit Air: I was waiting for a supervisor, put on hold * t...
A Spirit Air customer review by GetHuman user ~upste customer from November 27th, 2017
Background on ~upste customer's case
GetHuman: ~upste customer - can you tell our other Spirit Air customers when your case took place?
~upste customer: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~upste customer a list of common Spirit Air problems)
~upste customer: "Flight delayed" was why I was trying to call.
~upste customer's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upste customer: I was waiting for a supervisor, put on hold * times, then when transferred the call dropped. This is my *rd call today to get answers to the credit that was processed * days ago, which my financial institution has no record of. They are telling me that it takes *-** days to process a refund. That is wrong. Electronic banking is an immediate transaction. They are cueing the refunds over time to take advantage of the customers funds they have received.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~upste customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upste customer: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~upste customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~upste customer: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upste customer taken from his Spirit Air customer service problem that occurred on November 20th, 2017.