Spirit Air: if you get over charged at the gate and you fin...
A Spirit Air customer review by GetHuman user GetHuman-316930 from November 28th, 2017
Background on GetHuman-316930's case
GetHuman: GetHuman-316930 - can you tell our other Spirit Air customers when your case took place?
GetHuman-316930: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316930 a list of common Spirit Air problems)
GetHuman-316930: "Update account information" was why I was trying to call.
GetHuman-316930's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316930: if you get over charged at the gate and you find out later and try to take care of it at your arriving destination all they will tell you is they cant help what they did there.. calling the customer service and having to wait over ** mins just to be told that there is nothing that they can do and it is your responsibility to check all charges before leaving the check in area
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-316930: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316930: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-316930: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-316930: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316930 taken from his Spirit Air customer service problem that occurred on November 23rd, 2017.