Sprint Corporate Care: Every month there is a mistake or over charge o...
A Sprint Corporate Care customer review by GetHuman user ~Monika Patel from November 25th, 2017
Background on ~Monika Patel's case
GetHuman: ~Monika Patel - can you tell our other Sprint Corporate Care customers when your case took place?
~Monika Patel: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Monika Patel a list of common Sprint Corporate Care problems)
~Monika Patel: "Service problem" was why I was trying to call.
~Monika Patel's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monika Patel: Every month there is a mistake or over charge on my bill. I have to call customer service and I am on the phone for * hour. It is so bad now I actually plan for it. and now they are charging me for something i didn't use. This has to be the worst service ever never going back to sprint. they make the problem worst instead of fixing it.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Monika Patel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monika Patel: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Monika Patel: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Monika Patel: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monika Patel taken from his Sprint Corporate Care customer service problem that occurred on November 18th, 2017.