Sprint Corporate Care: I was told one thing about my plan and the bill...
A Sprint Corporate Care customer review by GetHuman user ~DISAPPOINTED CUSTOMERS from November 25th, 2017
Background on ~DISAPPOINTED CUSTOMERS's case
GetHuman: ~DISAPPOINTED CUSTOMERS - can you tell our other Sprint Corporate Care customers when your case took place?
~DISAPPOINTED CUSTOMERS: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~DISAPPOINTED CUSTOMERS a list of common Sprint Corporate Care problems)
~DISAPPOINTED CUSTOMERS: "Update account information" was why I was trying to call.
~DISAPPOINTED CUSTOMERS's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DISAPPOINTED CUSTOMERS: I was told one thing about my plan and the bill showed something different and every customer service reps stated that the supervisors would take care of it but didn't, now I'm will just take my ** year tenure to another carrier that really care about their loyal customers
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~DISAPPOINTED CUSTOMERS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DISAPPOINTED CUSTOMERS: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~DISAPPOINTED CUSTOMERS: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~DISAPPOINTED CUSTOMERS: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DISAPPOINTED CUSTOMERS taken from his Sprint Corporate Care customer service problem that occurred on November 16th, 2017.