Starbucks: I've been a barista for ** years, in the custom...
A Starbucks customer review by GetHuman user ~Bummed from November 20th, 2017
Background on ~Bummed's case
GetHuman: ~Bummed - can you tell our other Starbucks customers when your case took place?
~Bummed: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Bummed a list of common Starbucks problems)
~Bummed: "Overcharge on Account" was why I was trying to call.
~Bummed's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bummed: I've been a barista for ** years, in the customer service industry for my entire life, and don't understand the lack of customer service at this location. First my simple drink was made incorrectly, I politely returned it and asked for it to be made how I requested, and I am still sitting here, ** minutes later, waiting on my drink. It's a slow Saturday night with maybe * people in here, who have already been served. I asked what the delay could be, and they just said it was "in line". Turns out the manager didn't know the girl moved it to the back of the line, after messing up my previous drink. Thankfully the manager tried to make it right, but the girl kept ignoring me. I'm not pushy, but seriously, terrible service.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Bummed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bummed: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Bummed: For that I would say one out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Bummed: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bummed taken from his Starbucks customer service problem that occurred on November 15th, 2017.