Starbucks: heir rewards program? Has anyone out there had...
A Starbucks customer review by GetHuman user ~keny2 from November 27th, 2017
Background on ~keny2's case
GetHuman: ~keny2 - can you tell our other Starbucks customers when your case took place?
~keny2: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~keny2 a list of common Starbucks problems)
~keny2: "Make a reservation" was why I was trying to call.
~keny2's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~keny2: heir rewards program? Has anyone out there had difficulty? For me, the website runs me into a loop of signing in* takes me to my link* but then has me sign in again.*Very frustrating!*Then, has anyone been told that rewards expire?*So - if you don't remember to bring your card on your birthday, you don't get your reward.**The coffee isn't that great to have this much frustration! Anybody else had this problem?**I just cut up my rewards cards and am going to Peet's
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~keny2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~keny2: I'd give them a three out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~keny2: For that I would say two out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~keny2: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~keny2 taken from his Starbucks customer service problem that occurred on November 22nd, 2017.