Steak and Shake: Run by amazing managers. Great service and even...

A Steak and Shake customer review by GetHuman user ~Norma Castro from November 25th, 2017

Background on ~Norma Castro's case

GetHuman: ~Norma Castro - can you tell our other Steak and Shake customers when your case took place?
~Norma Castro: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
~Norma Castro: I used the 877-785-6745 number I found for on the GetHuman Steak and Shake customer phone number page I was on: Steak and Shake Customer Service Phone Number
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Norma Castro a list of common Steak and Shake problems)
~Norma Castro: "Complaint" was why I was trying to call.

~Norma Castro's review of Steak and Shake customer service

GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Norma Castro: Run by amazing managers. Great service and even better food. Lots of team work and will show in my tip. Will always be a fan! Great job Rogers Steak n Shake!
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Norma Castro: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Norma Castro: I'd give them a five out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Norma Castro: For that I would say two out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Norma Castro: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Norma Castro taken from his Steak and Shake customer service problem that occurred on November 24th, 2017.

Steak and Shake

2.08 of 5 stars | 124 reviews

~Norma Castro's Steak and Shake Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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