Straight Talk: After speaking with * different people to set u...
A Straight Talk customer review by GetHuman user ~Mad as hell from November 22nd, 2017
Background on ~Mad as hell's case
GetHuman: ~Mad as hell - can you tell our other Straight Talk customers when your case took place?
~Mad as hell: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad as hell a list of common Straight Talk problems)
~Mad as hell: "Change plan" was why I was trying to call.
~Mad as hell's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad as hell: After speaking with * different people to set up a new account, I was told that you could not set up a new home phone unless you purchased a ST phone. That is not even accurate as after I hung up on them in India, I was able to do just that. If the rates weren't so reasonable, I would have gone elsewhere.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Mad as hell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad as hell: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Mad as hell: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad as hell taken from his Straight Talk customer service problem that occurred on November 20th, 2017.