Straight Talk: Date Occurred: ***********Reported Damages...
A Straight Talk customer review by GetHuman user ~venna from November 16th, 2017
Background on ~venna's case
GetHuman: ~venna - can you tell our other Straight Talk customers when your case took place?
~venna: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~venna a list of common Straight Talk problems)
~venna: "Track an order" was why I was trying to call.
~venna's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~venna: Date Occurred: ***********Reported Damages: $***.***Location:Straight Talk Return Center* **** Reeves Rd Suite **** Plainfield, IN ******* On May **,**** I talked with a customer service representative from Straight Talk wireless to see how to fix my cell phone nothing could be done, it was a problem with their parts. They told me to send it back to them that I would receive a email from them with the information on how to send the phone back. It took * day for them to send me that email. On May ** I received the email, I packed the phone and sent it back to them that same day. The FedEx report said they received the phone on May **. On the **th I call and the recording said I would receive it in * to * business days. After the fifth day I still hadn't received my phone, from that point on I've got noting but the run around from their customer service stuff. Each time I've call they tell me I'm speaking with manager and that my is being processed to be shipped or has already been sh
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~venna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~venna: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~venna: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~venna: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~venna taken from his Straight Talk customer service problem that occurred on November 12th, 2017.