Straight Talk: I AM SO HAPPY THAT I SAW THIS NUMBER. I CALLED...

A Straight Talk customer review by GetHuman user ~GgREATGRANNY2 from November 18th, 2017

Background on ~GgREATGRANNY2's case

GetHuman: ~GgREATGRANNY2 - can you tell our other Straight Talk customers when your case took place?
~GgREATGRANNY2: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~GgREATGRANNY2: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~GgREATGRANNY2 a list of common Straight Talk problems)
~GgREATGRANNY2: "Track an order" was why I was trying to call.

~GgREATGRANNY2's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GgREATGRANNY2: I AM SO HAPPY THAT I SAW THIS NUMBER. I CALLED ANOTHER NUMBER YESTERDAY TO TRY TO FIX PROBLEM AND IT WAS NOT SOLVED. THIS YOUNG LADY MADE A CALL TO THE NUMBER AND ADVISED ME ON WHAT TO DO. THANK YOU FOR PUTTING THIS IN THE SEARCH ENGINE.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~GgREATGRANNY2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GgREATGRANNY2: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~GgREATGRANNY2: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~GgREATGRANNY2: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GgREATGRANNY2 taken from his Straight Talk customer service problem that occurred on November 15th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~GgREATGRANNY2's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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