Straight Talk: I NEEDED TO KNOW WHY MY SERVICE IS SO POOR AND...
A Straight Talk customer review by GetHuman user ~april davis from November 15th, 2017
Background on ~april davis's case
GetHuman: ~april davis - can you tell our other Straight Talk customers when your case took place?
~april davis: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~april davis a list of common Straight Talk problems)
~april davis: "Lost or Stolen Phone" was why I was trying to call.
~april davis's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~april davis: I NEEDED TO KNOW WHY MY SERVICE IS SO POOR AND THEY SAID IT SHOULD BE GREAT AND MY PHONE HAS NEVER WORKED RIGHT IN THE LAST FEW YEARS YOU NEED TO PUT A ANTENNA UP IN MY AREA SO I CAN PUT MY MONEY WHERE IT IS SHOULD BE AND IT DOESN'T WORK WITH VERISON LIKE YOU SAID CAUSE THERE'S AN ANTENNA ABOUT ** MILES FROM ME AND MY SISTER HAS VERISON AND SHE GETS PERFECT RECEPTION SO DO SOMETHING THAT YOU PROMISED TO DO FOR YOUR CUSTOMERS I KNOW YOU HAVE THE MONEY TO DO SO I CHECKED OUT HOW MUCH YOU MAKE AND HOW MUCH YOU PAY OUT NOW FIX THE PROBLEM.........
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~april davis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~april davis: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~april davis: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~april davis: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~april davis taken from his Straight Talk customer service problem that occurred on November 11th, 2017.