Straight Talk: I bought a.phone at a yard sale & bought straig...
A Straight Talk customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Straight Talk customers when your case took place?
~anonymous: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Straight Talk problems)
~anonymous: "Lost or Stolen Phone" was why I was trying to call.
~anonymous's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I bought a.phone at a yard sale & bought straight talk activation kit . Got hooked up made *phone call but could not get on the internet but to late can only talk to machines,then phone quits& a rerecording says phone is blocked. Have to wait till morning. Call & get disconnected * times after machine tells.I need to speak to a rep. When I finally speak to a human he gets it to work & I receive * calls but still no internet when I try later. Alas to late again no humans. Morning &I start calling again sadly. Finally they say I need to call at&t. Turns out to be stolen. Then I go buy a new phone get home try to activate (late) & the stupid machine tells me I am not giving it proper numbers to match up &again get disconnected * more times .now I get to wait for morning again its been * days Iwith no phone &tomorrow is Sunday I am thrilled
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Straight Talk customer service problem that occurred on November 18th, 2017.