Straight Talk: I called customer service on *-**-****. I was t...
A Straight Talk customer review by GetHuman user ~m.shepard from November 20th, 2017
Background on ~m.shepard's case
GetHuman: ~m.shepard - can you tell our other Straight Talk customers when your case took place?
~m.shepard: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~m.shepard a list of common Straight Talk problems)
~m.shepard: "Setup service" was why I was trying to call.
~m.shepard's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~m.shepard: I called customer service on *-**-****. I was told I had to go back to wal-mart and purchase a activation card. The woman on the phone said she couldn't do anything until I did that. Wal-mart employee told me I could call straightalk and do everything on the phone. So finally after talking with this woman for ** min she decides I can make this purchase with her. She transfers me to someone to transfer my number. The next representative supposedly checks the numbers, says my phone isn't compatible and tells me to have a nice day before HE ends the call. Very frustrated I asked my mother if she can talk to these ignorant people. Needless to say, she purchased the activation code and the phone IS COMPATIBLE! I believe the people I dealt with were reading their screen and have no experience what so ever. I don't believe they know their products or services. They also don't know how to do their job. I got my phone number transferred to my new phone today *-**-****. This lady said my other
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~m.shepard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~m.shepard: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~m.shepard: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~m.shepard: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~m.shepard taken from his Straight Talk customer service problem that occurred on November 16th, 2017.