Straight Talk: I paid by phone in January and forgot that it w...
A Straight Talk customer review by GetHuman user ~Unhappy Customer from November 15th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other Straight Talk customers when your case took place?
~Unhappy Customer: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Straight Talk problems)
~Unhappy Customer: "Technical support" was why I was trying to call.
~Unhappy Customer's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: I paid by phone in January and forgot that it was on auto-pay. My bank statement shows * charges on the same date. NOW TO GET IT STRAIGHTENED UP YOUR OFFICE WANTS MY COMPLETE BANK STATEMENT - MY PHONE SHOWS ** DAYS SERVICE LEFT WITH SERVICE END DAT OF *-**-**. THE SERVICE REP SAID IT WAS AN ERROR!!!!!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Unhappy Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Straight Talk customer service problem that occurred on November 9th, 2017.