Straight Talk: I suggest anyone who try's going through this c...
A Straight Talk customer review by GetHuman user GetHuman-254232 from November 16th, 2017
Background on GetHuman-254232's case
GetHuman: GetHuman-254232 - can you tell our other Straight Talk customers when your case took place?
GetHuman-254232: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254232 a list of common Straight Talk problems)
GetHuman-254232: "Update account information" was why I was trying to call.
GetHuman-254232's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254232: I suggest anyone who try's going through this company stays away. I have had no phone now for over a month. I sent my defective phone back to the ** days ago through fed ex as they told me they would be sending me a new one as soon as mine got shipped to their warehouse. However about ** some phone calls to them and endless hours on the phone along with them losing my case information I am still stuck today without a phone. I have already reported them to the FCC as they have taken up to much of my time and energy. These people with transfer your call from rep to rep and they are all rude and no help. Or they will flat out hang up on you or just flat out walk away from the phone. Beware. I will hopefully receive my phone and be able to use the full minutes I purchased that have been unused. However one those minutes are up I will not sing back up with them. As a first time user I am so beyond angry with them.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-254232: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254232: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-254232: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-254232: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254232 taken from his Straight Talk customer service problem that occurred on November 13th, 2017.