Straight Talk: Several days of being routed to different depar...
A Straight Talk customer review by GetHuman user ~Crooked Talk customer from November 21st, 2017
Background on ~Crooked Talk customer's case
GetHuman: ~Crooked Talk customer - can you tell our other Straight Talk customers when your case took place?
~Crooked Talk customer: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Crooked Talk customer a list of common Straight Talk problems)
~Crooked Talk customer: "Update account information" was why I was trying to call.
~Crooked Talk customer's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crooked Talk customer: Several days of being routed to different departments or sent to dead end option lists led to NO help !
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Crooked Talk customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crooked Talk customer: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Crooked Talk customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Crooked Talk customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crooked Talk customer taken from his Straight Talk customer service problem that occurred on November 14th, 2017.